About this role
Results-driven MIS professional with 5+ years of experience in back-office/contact center reporting, specializing in advanced Excel, Power BI, and VBA automation. Expert in data modeling, DAX, dashboards, and integrating data from multiple sources into a unified reporting environment. Strong capability in designing scalable database/reporting architectures aligned with business requirements. Proven ability in stakeholder and people management, ensuring effective communication and delivery of insights. Demonstrates excellent analytical thinking, problem-solving, and decision-making skills under tight deadlines. Adept at handling multiple tasks independently while maintaining high accuracy and attention to detail. Skilled in transforming complex data into actionable insights through customized reports and dashboards.