About this role
• Manage the process and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame • Handle escalations • Provide inputs on process and system to the team members • Client Interaction, where required at the level of Supervisors • Ensure compliance with internal policies and procedures, external regulations and information security standards • Continue to build additional knowledge and understanding of the client’s business • Perform other duties as needed