About this role
• Ensure that the process transactions are processed as per standard procedures • Ensure that the assigned targets in accordance with SLA are met • Ensure that the quality of the transactions is in compliance with predefined parameters • Ensure claim costs is controlled and leakage kept at a minimum • Ensure accuracy of reserves and payments and manage lifecycle of claims • Ensure adherence to Company Policies and Procedures • Managing calls – both inbound and outbound as well as all other correspondence on claims • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance • Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required • Subject Matter Expert for the purpose of work thread related issues and escalated transactions. • QCA for the purpose of feedback and audit • Trainers for the purpose of Pre-process and Process training
Graduation with minimum 1 year of experience