About this role
Essential Functions
• Qualifying/Verifying claimant/caller information • Confirming the type of Event • Collecting demographic information • Confirming coverage through Client tools • Asking of pertinent questions as presented in the Client tools • Submission of Events
Performance parameters
• Accuracy • AHT • Post Call Survey • Desirable Skills • Ability to read and comprehend English language in clear and precise manner • Able to converse in English • Reasoning Skills • Problem Solving • Eye for detail
Technical Skills • Good computer navigation skills • Typing speed of 25 Words per Minute with 95% Accuracy • Basic knowledge of Microsoft Office, Outlook and Excel
Process Specific Skills • Candidate should preferably have knowledge of US Insurance • Knowledge of Claims or Intake processing will be an added advantage • Ability to navigate multiple systems and applications • Ability to produce high quality outcomes in a highly productive environment
Soft skills • Ability to work independently • Ability to understand and question established process guidelines for possible process improvements • Ability to pay great attention to detail – especially during processing of transactions • Possess keen sense of acquiring knowledge • Ability to work in multiple shifts based on process requirement – including graveyard shifts
Essential Functions
• Qualifying/Verifying claimant/caller information • Confirming the type of Event • Collecting demographic information • Confirming coverage through Client tools • Asking of pertinent questions as presented in the Client tools • Submission of Events
Performance parameters
• Accuracy • AHT • Post Call Survey • Desirable Skills • Ability to read and comprehend English language in clear and precise manner • Able to converse in English • Reasoning Skills • Problem Solving • Eye for detail
Technical Skills • Good computer navigation skills • Typing speed of 25 Words per Minute with 95% Accuracy • Basic knowledge of Microsoft Office, Outlook and Excel
Process Specific Skills • Candidate should preferably have knowledge of US Insurance • Knowledge of Claims or Intake processing will be an added advantage • Ability to navigate multiple systems and applications • Ability to produce high quality outcomes in a highly productive environment
Soft skills • Ability to work independently • Ability to understand and question established process guidelines for possible process improvements • Ability to pay great attention to detail – especially during processing of transactions • Possess keen sense of acquiring knowledge • Ability to work in multiple shifts based on process requirement – including graveyard shifts
Graduate