About this role
Training Delivery: Conduct training sessions for new hires and existing employees on customer service processes, order management, payment handling, and communication skills. Positive Learning Environment: Foster a professional, engaging, and supportive learning atmosphere while mentoring trainees and encouraging continuous development. Payment Process Training: Educate employees on payment-related procedures, including payment status inquiries, overdue payments, collections processes, and customer communication best practices. Coaching & Performance Improvement: Identify knowledge gaps, provide constructive feedback, and coach employees on effective complaint handling and resolution techniques.