About this role
• Lead and mentor the customer support team to deliver exceptional service across calls, emails, and chat channels. • Drive a customer-centric culture by ensuring all customer interactions are handled professionally, empathetically, and in alignment with service standards. • Oversee payment-related support activities, ensuring timely resolution of customer inquiries regarding payment status, pending transactions, and billing concerns. • Manage customer escalations and complex issues, ensuring prompt resolution while maintaining high levels of customer satisfaction. • Ensure the team maintains comprehensive knowledge of company products, services, and processes to provide accurate and effective customer assistance.