About this role
Job SummaryIncumbent works in the Commander, Navy Region, Southwest (CNRSW) Morale, Welfare and Recreation (MWR) Program under the general supervision of the Supervisory Recreation Specialist (Fitness Manager). Incumbent provides support and assists in the operation of CNRSW fitness centers and gyms.
QualificationsCombination of experience related to customer service and or recreation activity-based functions. Ability to organize, plan, administer special events and entertainment activities. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of computers, office procedures and print production.
Major DutiesAdministrative Support (includes but not limited to): . Provides customer service to patrons using the facility, to include: greeting customers; checking identification cards to ensure only authorized users are entering facility; issuing and receiving gear/equipment; and registering patrons for facility use, events, and/or classes. . Answers telephone, providing information in regards to facility hours of operation, upcoming special events and programs, etc. . Completes the Daily Activity Reports, handling cash where fees apply, verifying the amount of money collected and dropping the cashier bag in the drop safe. . Assists in planning, scheduling, and publicizing various activities and maintaining related supplies in order to attract and motivate participants. . Oversees the sale of retail items associated with activities. . Evaluates the effectiveness of ongoing Morale, Welfare and Recreation (MWR) fitness activities from the standpoint of participants' responses, resources, and program objectives. . Monitors patrons, volunteers and contractors at the assigned program/event and reports any issues to management. . Assists in the selection of fitness, sports, and aquatics activities to be offered, both within the required basic program categories and additional ones possible through available resources and desirable in terms of participant's interests and needs. Instructional Support (includes but not limited to): . Monitors assigned participants in indoor and outdoor activities to include intramural sporting events. . Conducts instructional classes in the assigned recreational area. . Performs basic fitness orientation; identifies and corrects unsafe fitness techniques. . Demonstrates procedures common to the activities and instructs in the use of related equipment. . Establishes/reviews the schedule of events, conducts tours, sets-up/prepares gymnasiums/facilities/playing fields prior to scheduled start time for events (e.g., lap swim, lifeguard training, exercise programs, races, pool parties, sporting events, etc.). . Ensures adherence to regulations and safety procedures. Facility/Equipment Maintenance (includes but not limited to): . Ensures facility and sporting fields are open and/or closed at the posted time. . Monitors and checks the security of premises. . Monitors activity within the facility, circulating among the patrons to assist with basic use of equipment/gear and to maintain good order and discipline. . Ensures athletic playing surfaces are properly maintained, safe, and ready for play. . Assists in properly cleaning and maintaining equipment/facilities, maintains inventory, performs general janitorial services to ensure interior spaces are in a clean, neat, and orderly state at all times (e.g., sweeping and mopping floors; dusting and cleaning workout areas, mirrors, bathrooms, and locker areas; straightening equipment and accessories, etc.). . Makes minor repairs to facilities and equipment when appropriate and assists with outdoor maintenance. . Reports maintenance problems, material deficiencies, and unsafe conditions or discrepancies that cannot be repaired in-house to the supervisor.