About this role
To
Work within established procedures to manage payment plans with customers and ex-employees, adhering to SLAs with minimal supervision. Reduce ex-employee debt through effective collection methods, ensuring timely contact and maximizing recoveries, including waivers/write-offs within authority. Monitor performance and continuously improve, providing timely and accurate management information (MI). Collaborate with debt collection agencies and solicitors to enhance service levels. Identify, own, and manage risks according to client policies. Implement cost reductions and process efficiencies through continuous improvement initiatives. Ensure all payments are banked accurately and reconciled to outstanding debt, resolving any issues.
Bachelor Degree in relevant field with 4 - 6 years of relevant experience