About this role
• 1+ chat concurrency / Average Handle Time • Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills • Authentication - Measurement of the customer service representative’s soft skills • Attendance - dependability • Schedule Adherence - punctuality • First chat resolution • Customer Experience/NPS - Measurement of the customer service representative’s skills Ensure that the process transactions are processed as per Desktop procedures • Ensure that the assigned targets in accordance with SLA and any internal standard are met • Manage customer chats related to billing and metering queries • Provide resolution by catering exceptions and update systems accordingly. • Verifying customer details • Provide relevant system generated information
• 1+ chat concurrency / Average Handle Time • Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills • Authentication - Measurement of the customer service representative’s soft skills • Attendance - dependability • Schedule Adherence - punctuality • First chat resolution • Customer Experience/NPS - Measurement of the customer service representative’s skills Ensure that the process transactions are processed as per Desktop procedures • Ensure that the assigned targets in accordance with SLA and any internal standard are met • Manage customer chats related to billing and metering queries • Provide resolution by catering exceptions and update systems accordingly. • Verifying customer details • Provide relevant system generated information
• 1+ chat concurrency / Average Handle Time • Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills • Authentication - Measurement of the customer service representative’s soft skills • Attendance - dependability • Schedule Adherence - punctuality • First chat resolution • Customer Experience/NPS - Measurement of the customer service representative’s skills Ensure that the process transactions are processed as per Desktop procedures • Ensure that the assigned targets in accordance with SLA and any internal standard are met • Manage customer chats related to billing and metering queries • Provide resolution by catering exceptions and update systems accordingly. • Verifying customer details • Provide relevant system generated information