About this role
Responsibility Areas including preferred Skills and Experience
• Assist with checking eligibility status for federal FMLA requests by reviewing historical/current leave information, years of service and hours eligibility. • Verify the employee’s leave status in the benefits administration system. • Verify the employee’s years of service and hours worked for eligibility applicableness. • Review medical certifications to determine eligibility and entitlement. • Collaborate and work closely with the LOA teams • Track and record all employee requests and individual leaves in a secure manner • Ensure compliance with company policies and applicable laws. • Sound knowledge in HR Outsourced operations - HR shared services/HRO/H2R concepts/HR Backend from outsourced industries • Ability to analyze information and convert related activities into a comprehensive work plan • Ability to analyze data and trends to improve leave policies and processes • Ability to communicate and make recommendations to upper management • Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions • Ability to multi-task and drive multiple projects • Ability to work independently in a fast-paced environment with changing priorities • Excellent communication skills in both verbal and written to be able to effectively explain policies and procedures to employees and management • Demonstrated ability to deal with confidential information • Demonstrated problem-solving, time management, and priority-setting skills • Attention to detail by being meticulous in managing records and ensuring compliance with federal, state and local requirements • Managing Client deliverables • People Management • SLA & KPI • On time & Quality Deliverables • Experience in client facing role • Proficient in MS Office Suite
Responsibility Areas including preferred Skills and Experience
• Assist with checking eligibility status for federal FMLA requests by reviewing historical/current leave information, years of service and hours eligibility. • Verify the employee’s leave status in the benefits administration system. • Verify the employee’s years of service and hours worked for eligibility applicableness. • Review medical certifications to determine eligibility and entitlement. • Collaborate and work closely with the LOA teams • Track and record all employee requests and individual leaves in a secure manner • Ensure compliance with company policies and applicable laws. • Sound knowledge in HR Outsourced operations - HR shared services/HRO/H2R concepts/HR Backend from outsourced industries • Ability to analyze information and convert related activities into a comprehensive work plan • Ability to analyze data and trends to improve leave policies and processes • Ability to communicate and make recommendations to upper management • Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions • Ability to multi-task and drive multiple projects • Ability to work independently in a fast-paced environment with changing priorities • Excellent communication skills in both verbal and written to be able to effectively explain policies and procedures to employees and management • Demonstrated ability to deal with confidential information • Demonstrated problem-solving, time management, and priority-setting skills • Attention to detail by being meticulous in managing records and ensuring compliance with federal, state and local requirements • Managing Client deliverables • People Management • SLA & KPI • On time & Quality Deliverables • Experience in client facing role • Proficient in MS Office Suite
Eligibility Criteria:
• Graduate with overall 5 years of experience • Proficiency in MS Office • Proven experience in a shared service or third-party support Industry preferred • Worked on HRMS applications – Peoplesoft, SAP SuccessFactors or Workday