About this role
A Process Trainer / Customer Experience Trainer plays a key role in delivering structured training programs while integrating both process knowledge and customer experience standards. The role focuses on equipping new hires and existing employees with the technical skills and customer-centric mindset required for their roles. Responsibilities include facilitating training sessions, developing and updating training materials, monitoring trainee performance, and reinforcing process adherence and communication excellence to support quality, productivity, and overall customer satisfaction.