About this role
Essential Functions
• Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources • Meets individual goals while assisting team to meet team goals • Operates with urgency in a real time service environment • Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction • Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management) • May perform other duties as assigned
Performance parameters
• Productivity • Quality • Turn Around Time of work assigned • Attendance & Schedule Adherence
Essential Functions
• Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources • Meets individual goals while assisting team to meet team goals • Operates with urgency in a real time service environment • Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction • Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management) • May perform other duties as assigned
Performance parameters
• Productivity • Quality • Turn Around Time of work assigned • Attendance & Schedule Adherence
Organizational Relationships Reports To: Assistant Manager/Lead Assistant Manager
Skills
Desirable Skills • Medium competency in excel skills • Ability to comprehend and write in English for structured written communications. Emails/IMS to be sent to internal teams • Ability to respond to all inquiries within a timely manner • Candidate should achieve a score of B1-4 or above in CEF assessment conducted during selection process • Strong interpersonal and communication skills – both verbal and written • Adaptability/Ability to interpret variable input details • Critical thinking and decision making • Strong analytical, Reasoning, and Problem solving skills
Technical Skills • Good computer navigation skills • Working knowledge of Excel (Intermediate Level) on VLookup, Pivots, usage of Functions and Formulae • Typing speed of 25 Words per Minute with 90% Accuracy
Process Specific Skills • Candidate should preferably have knowledge of US Insurance • Ability to navigate multiple systems and applications • Ability to produce high quality in production in environment. • Ability to troubleshoot, identify user errors vs. system mapping errors (enrollment dates, method, system logic)
Soft skills • Ability to work independently • Ability to understand and question established process guidelines for possible process improvements • Ability to pay great attention to detail – especially during processing of transactions • Possess keen sense of acquiring knowledge • Adaptable and flexible to work in night shifts
Education Requirements and Work Experience:
• Bachelor’s degree and Computer literacy • Candidates with relevant business experience will be preferred
Graduate 0 - 1 year