About this role
• • Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query • Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation • Should be able to create all MI reporting on time along with monthly creations of SLA data. • Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits. • Payment processing as per request received with utmost accuracy • Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal • Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe. • Ensure that the quality of the transactions is in compliance with predefined parameters • Ensure adherence to Company Policies and Procedures • Understanding of bank reconciliation, open items, debit & credit clear understanding. • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• Good communication both written and verbal • Good knowledge of collections strategy and client management experience during call • Knowledge of multiple ERP systems will be an added advantage. • Good decision-making skill. • Committed to achieving specific objectives and takes ownership for accomplishing them. • Effectively balances quality, customer service and productivity standards • Ability to prioritize & multi-task • Exhibits meticulous attention to detail
• Graduate in accounts. B. Com Hons is preferred • Minimum 4 years to 6 years of experience in an international OTC and R2R process from Retail industry • System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage • Must have client management experience and experience of managing a team size of 5 members