About this role
Under general supervision, performs moderately complex transaction processing work. Identifies and resolves problems in a timely fashion following established guidelines. Incumbents have a good understanding of their specific product or functional area and are flexible in attitude. The successful candidate should have problem solving and analytic mindset, attention to detail and ability to work in a target driven environment is a must. The successful candidate will be working within the Collections Team. They will be responsible for making outbound calls and taking inbound collections calls. They will be dealing with a range of customers in arrears, from the most vulnerable to challenging customers that don’t want to pay. They will work towards being fully compliant, arrange successful payment plans and look to drive a positive customer experience to ensure that you’re delivering the right options and outcomes for both the Client and their end customers