About this role
• Understanding of Insurance Finance and Accounting • Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. • Works towards maximizing cash inflows & reducing bad debts. • Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis • Timely updates of process changes in SOP’s • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns • Ensure fair methods are used to collect outstanding balance on the account
• Have basic insurance and accounting knowledge and working knowledge of Accounts Receivables • Good understanding on cash posting and suspense handling • Ability to perform tasks by Standard Process DTPs and ensure to meet process SLA's • Good Communication Skills (Verbal and Written) • Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook) • Ability to prioritize & multi-task and exhibits meticulous attention to detail • Ensure that the assigned targets are met in accordance with SLA and Internal standards. • Strong team-working ability and interpersonal skills
Bachelor in any field excluding B-tech.