About this role
Level 2 SCCM Support Engineer
Technical requirements:
• SCCM Expertise:
- Proficient in the design, implementation, and maintenance of SCCM environments.
- Hands-on experience with SCCM version X (specify the version) or later.
• Software Distribution:
- Extensive knowledge of software distribution methodologies and best practices.
- Ability to create and deploy software packages using SCCM.
• Patch Management:
- Strong understanding of patch management processes and strategies within SCCM.
- Experience in deploying and managing security updates and patches.
• Operating System Deployment (OSD):
- Expertise in creating and managing OS deployment task sequences.
- Ability to troubleshoot and resolve OS deployment issues efficiently.
• Client Health Monitoring:
- Proven experience in monitoring and maintaining the health of SCCM clients.
- Ability to identify and remediate client-related issues proactively.
• PowerShell Scripting:
- Proficiency in PowerShell scripting for automation and custom SCCM solutions.
- Capable of creating scripts for SCCM-related tasks and reporting.
• SQL Server Knowledge:
- Basic understanding of SQL Server as it relates to SCCM database management.
- Ability to execute SQL queries for troubleshooting and reporting.
• Group Policy Integration:
- Integration of SCCM with Group Policy for seamless configuration management.
- Experience in troubleshooting Group Policy-related issues affecting SCCM.
• Security Best Practices:
- Knowledge of security best practices related to SCCM configurations.
- Familiarity with role-based access control and permissions within SCCM.
• High Availability and Disaster Recovery:
- Understanding of high availability configurations for SCCM components.
- Ability to implement and test disaster recovery plans for SCCM.
• Networking Fundamentals:
- Basic networking knowledge to troubleshoot SCCM communication issues.
- Understanding of ports and protocols relevant to SCCM operations.
• Certifications:
- Preferred certifications include Microsoft Certified: Endpoint Manager or equivalent.