About this role
Details for Voice Profile:
Job Responsibilities :
• Escalates customer issues appropriately and correctly. • Demonstrates timely accurate and professional customer service. • Maintains a positive and professional demeanor and portrays the company in a positive light. • Demonstrates knowledge and use of departmental resources, policies and procedures. • Maintains email handle time, while remaining friendly and informative (after call email to customers). • Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. • Demonstrates appropriate sense of urgency for customer responses.
Criteria:
• Should be ready to work in flexible shifts (US shifts majorly) – 24 * 7 process. • Adherence to company policies, rules and regulations. • To follow quality processes thoroughly using checklist standards. • Excellent English communication skills.
Soft skills:
• Ability to effectively communicate his/her thoughts in a well-organized manner. • Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer. • Friendly and upbeat style. • Ability to handle difficult or irate customers’ effectively. • Ability to set expectations and deliver information in a positive and articulate way. • Investigates and takes action to meet customer’s needs. • Solves routine problems effectively, gathering the information necessary from the customer. • Professional and positive in interactions with others and can establish rapport quickly.
Eligibility:
Qualification - HSC and Above
Experience - Fresher or Experienced can apply
Others:
Shifts timings: – Rotational Shifts
Transport : — One Side transport in nigh Shift.