About this role
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Position Summary
The ICQA Team Lead is responsible for overseeing daily Inventory Control and Quality Assurance activities to ensure inventory accuracy, process compliance, and product quality standards are maintained. This role leads a team of ICQA associates, supports audit processes, investigates discrepancies, and drives continuous improvement initiatives within the facility.
The ICQA Team Lead serves as the primary point of contact for inventory accuracy and quality-related issues on the floor.
Key Responsibilities
Inventory Control
• Lead and execute daily cycle counts and inventory audits.
• Monitor inventory accuracy and investigate discrepancies.
• Perform root cause analysis for inventory variances and shrink.
• Ensure accurate system transactions within WMS/ERP.
• Support physical inventory processes and reconciliations.
• Partner with Operations to correct process gaps impacting inventory.
Quality Assurance
• Conduct product inspections to ensure compliance with company standards.
• Monitor inbound, outbound, and returns processes for quality compliance.
• Document defects, damages, and process non-compliance.
• Implement corrective and preventive actions.
• Ensure adherence to SOPs and safety regulations.
Team Leadership
• Support ICQA associates during daily operations.
• Assign tasks and ensure productivity targets are met.
• Train new team members in inventory and quality procedures.
• Escalate operational issues to ICQA Manager as needed.
Reporting & Metrics
• Track and report key metrics such as:
• Inventory accuracy rate
• Shrink and adjustments
• Defect rates
• Audit completion rates
• Maintain detailed documentation of discrepancies and corrective actions.
• Support management reporting with data analysis.
Continuous Improvement
• Identify process improvement opportunities.
• Participate in Lean, Six Sigma initiatives.
• Recommend procedural changes to reduce errors and improve accuracy.
• Lead continuous improvement projects focused on reducing workplace injuries, near-misses, and safety incidents.
Qualifications
Education
• High school diploma or GED required.
• Associate or bachelor’s degree preferred.
Experience
• 2–5 years of experience in inventory control, quality assurance, or warehouse operations.
• Experience with WMS or ERP systems.
• Strong knowledge of warehouse processes and inventory control procedures.
Skills & Competencies
• Strong analytical and problem-solving skills
• Attention to detail
• Ability to lead and motivate a team
• Strong communication skills
• Knowledge of audit procedures
• Proficient in Microsoft Excel and reporting tools
• Ability to work in a fast-paced environment
Physical Requirements
• Ability to stand, walk, and lift up to 40 lbs.
• Comfortable working in warehouse or production environment.
The compensation rate is $19.50/hour which represents base pay only and does not include short-term or long-term incentive compensation.