About this role
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
Some of what you will do:
As Program Manager, you will lead the growth of Staples’ B2C and B2B payment portfolios, overseeing product and program management, salesforce engagement, marketing execution, reporting, and cross-functional collaboration to support day-to-day operations.
Specifically, You Will:
• Communicate and champion the vision for Staples’ consumer and business payment programs
• Recommend program and product improvements supported by business cases and customer insights
• Partner with internal teams to develop and execute program roadmaps and enhancements
• Communicate program goals and performance targets focused on customer acquisition and revenue growth
• Act as a subject matter expert for payment programs and initiatives
• Work with cross-functional teams to ensure programs receive the right focus and visibility
• Develop and execute salesforce engagement initiatives, including SPIFFs, contests, and incentives
• Create and maintain sales and training materials for internal teams
• Monitor and report on program KPIs and performance metrics
• Analyze results and provide insights and recommendations to improve performance
• Monitor and share competitive trends across the Canadian consumer and business payments market
Some of what you need:
• 4+ years of product or program management
• Post secondary education, preferably in business administration or a relevant discipline/field, or equivalent work experience
• Project management accreditation an asset
• Strong understanding of cards landscape & payments eco-systems
• Demonstrated and focused desire to build and grow lines of businesses
• Experience launching customer facing products; solid knowledge of waterfall and agile project management methodologies
• Ability to think strategically and creatively
• Strong interpersonal and communication skills; able to build relationships with internal/external groups
• Self-motivated and results focused; able to work independently and proven track record of success
• Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
Physical Requirements/Working Conditions:
• Hybrid environment
Some of what you will get:
• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…
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