About this role
Job SummaryProtect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Mission Support Specialist, you will serve as an analyst or advisor on the evaluation of the effectiveness of mission support programs, human resources, operations and/or the productivity and efficiency of management of administrative operations.
QualificationsTHIS ANNOUNCEMENT SUPPORTS THE ESTABLISHMENT OF THE NEW KANSAS CITY CRIMINAL INVESTIGATIVE DIVISION OFFICE LOCATED IN KANSAS CITY, MO. YOU WILL REPORT TO A USCIS BUILDING IN LEES SUMMIT, MO WHILE THE NEW FACILITY IS BEING CONSTRUCTED. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 06/18/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 06/18/2026. GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Defining issues or problems in terms that are compatible with appropriate laws, guidance, or regulations; Collecting and analyzing information, office procedures and control systems in support of program evaluations; Assisting with identifying ways to improve current services to ensure such services meet management's business objectives. OR You may substitute a Master's degree or two (2) full years of graduate education leading to such a degree in any field, or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Providing administrative support functions to an office related to the operations of various programs, including human resource liaison, internal control, logistics, fleet, personal property (accountable and non-accountable), supply management, records management, and quality assurance; Analyzing results from a variety of sources to develop written reports documenting trends, patterns, profiles, estimates, or recommended changes to current processes; Providing guidance to staff related to administrative support programs and their procedures; and, Identifying and recommending solutions to administrative problems. OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Assisting office leadership with asset management, including budgeting, supplies, and vehicle management in the local area of responsibility; Conducting evaluations of time and attendance, travel processing, local property and inventory, and regulations related to mission support functions in order to plan, organize, and improve mission support services and processes; Managing filing systems, including controlling storage, arrangement, access to and use of files; and, Serving as a point of contact for correspondences, requests and actions of onboarding processes, and maintaining records of these items. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 06/18/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Major DutiesThe responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.Serve as a liaison and consultative link with Headquarters Program Offices for Property, Human Resources, Budget, and similar administrative programs on behalf of a Criminal Investigative Division field office.Provide direct mission support in the form of various administrative activities, including maintaining and auditing property logs, performing employee onboarding and exiting procedures, and drafting and sending communications.Assisting and guiding supervisors and employees on a variety of complex and sensitive administrative mission support processes such as budget, procurement, personnel, communications, logistics (fleet and facilities), training, records, and property.Conduct extensive research and analysis on administrative projects to gather and analyze relevant data, develop options, make recommendations, and provide comprehensive reports.Develop, implement, interpret, and advise on administrative requirements. Monitor administrative activities and prepare a variety of reports utilizing various automated systems.Prepare project papers and staff reports and organize and deliver briefings to managers to promote understanding and acceptance of findings and recommendations. Review newly issued regulations or directives to ascertain their impact on program areas.RequirementsConditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position not considered "essential" for purposes of reporting to work when the facility might otherwise be closed. THIS IS NOT A LAW ENFORCEMENT (COVERED) POSITION. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period: You may be required to serve a probationary period of 1 year. Physical Demands: Applicants must be able to lift up to 50 pounds. Motor Vehicle Operation: This position requires operation of a motor vehicle. You must possess a current valid driver's license.