About this role
Job SummaryThe Center for Development and Civic Engagement (CDCE) incorporates three separate and distinct, however interrelated lines of business; responsible for the management and execution of a diverse portfolio of enterprise-wide programs, activities and services in support of VA's overarching goals and priorities utilizing community resources. The 3 core business lines of CDCE/Voluntary Service include: Voluntary Service, Philanthropic Engagement and Partnership Solutions.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. A one year supervisory probation period may be required for this position Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Do you possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Voluntary Services Officer - Chief CDCE/Voluntary Services. Qualifying Specialized Experience is defined as 1) Planning, scheduling, executing special events involving community leaders, staff and visitors. 2) Developing and proposing policies and innovative programs governing voluntary services. 3) Managing general post fund accounts and other financial accounts. 4) Representing a volunteer program on speaking engagements before service, fraternal, and civic organizations. 5) Making presentations for diverse audiences and varying sizes from small meetings to large conferences. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major DutiesVoluntary Services Officer has oversight for CDCE/Voluntary Services for the full scope of business for each of the interrelated lines of business, which include Voluntary Service, Philanthropic Engagement, and Partnership Solutions. Due to the cross-cutting nature of this office, the Voluntary Services Officer shows a comprehensive understanding of the federal government, VA and each of its Administrations, with a primary focus on VHA; to include the relevant laws, regulations, policies and procedures, accrediting organizations, as well as the organizations within the agency to facilitate a systems-oriented approach to the Center's success. The Voluntary Services Officer duties include but are not limited to: Plans and leads all philanthropic activities and programs. Responsible for the proactive and agile utilization, to include the commitment and distribution of community resources in support of organizational goals, objectives and strategic priorities. Collaborates with Department-level organizations to support national initiatives that involve community partnerships designed for execution at local facilities or in support of largescale national programs, providing evaluation and recommendations to further program impact and long-term success. Conducts and analyzes comprehensive needs assessments for optimal alignment of the program in support of the organization's mission and goals. Ensures compliance with all applicable JC standards. Provides oversight of all of the organization's funds and in-kind development activities, conducts and analyzes routine needs assessments, manages the day-to-day operations of the philanthropic development activities, and monitors all donated monetary funds at the healthcare system level within the station's General Post Fund (GPF) Accounts. Maintains significant and expansive supervisory responsibility for every registered volunteer in accordance with the JC and established occupational standards for the profession. Exercises maximum risk mitigation and management strategies to limit liability for the agency, volunteers and community partners, as well as maximize their potential to contribute to the organization's mission and goals. Guides and directs the performance management and evaluation process at prescribed intervals for all volunteers in collaboration with using departments and assigned personnel responsible for leading the work of volunteers. The Voluntary Services Officer develops short and long-term strategic and operational planning, positioning the Center to successfully support the established values, mission, and general objectives of the organization. Establishes local policies and procedures for the strategic utilization of volunteers and community partnerships. Serves as an advisor to VA Headquarters Voluntary Service National Advisory Committee. Conducts thorough and exhaustive research on potential community partners to determine suitability for development of non-monetary partnership agreements. Responsible for the development of Memoranda of Agreement, ensures appropriate documentation and concurrence prior to finalizing these strategic relationships. Provides reports related to strategic partnerships to offices within VA Headquarters. Evaluates the effectiveness of internal and external forces on the organization and its fund development and community engagement programs. Develops a balanced funding mix of donor and volunteer sources and execute programs and activities targeted to the needs of the facility, its programs and Veterans. Acts as primary official for plan activation, ensuring annual training of all staff and volunteers; ensures rapid deployment in preparation to support the overall facility emergency plan through the activation of community partnerships and mobilization of volunteers for the acquisition of human, monetary, in- kind, and material resources as required. Work Schedule: Monday - Friday 8:00am to 4:30pm Telework: Ad-Hoc Only Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Officer/PD99897S Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: Work is moderately sedentary, although considerably variable. It requires a fair amount of standing, sometimes for long periods, walking, climbing stairs, and bending. Work may require some heavy to moderate lifting, transporting of materials, equipment and supplies for special events and other programs. Due to the diverse nature and scope of the work, it may require occasionally working in extreme temperatures (hot or cold). Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.