About this role
As a Customer Service Representative, you will respond to customer inquiries, provide information, resolve issues, and ensure a positive customer experience. You will handle both routine and complex inquiries, communicate solutions or requested information to customers, and act as a liaison between departments to facilitate efficient problem resolution. In this role, you will obtain and verify customer orders, prepare and follow up on verbal or written quotations, and research, analyze, and source non-stocked materials as needed. You will also review open customer order reports, take proactive action on high-priority items to meet delivery commitments, and maintain backorder and expediting reports while ensuring timely customer notifications.