About this role
Job SummaryWE'RE HIRING: Attend our Hiring event below!! Location: Austin Southpark Hotel (4140 Governors Row, Austin, TX 78744) Date: June 25 - June 26, 2026 Time: 9 AM - 1 PM Apply before the event for faster processing. WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions REVIEW THE ADDITIONAL INFORMATION AND HOW TO APPLY SECTIONS BELOW FOR FURTHER DETAILS
QualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: GENERAL EXPERIENCE/EDUCATION GS-04: Applicants must meet one of the following requirements to qualify at this grade level: At least one year of general experience. General experience includes progressively responsible clerical, administrative, financial, customer service, or records-related work that demonstrates the ability to acquire the knowledge and skills needed to perform the duties of the position. Examples of qualifying experience include: Reviewing, entering, updating, or maintaining information in automated systems, databases, records, or files. Examining documents for completeness, accuracy, or compliance with established procedures and identifying missing or incorrect information. Researching information from multiple sources and taking appropriate action based on established guidelines and procedures. Using computer systems and office software to process transactions, track information, or complete administrative assignments. OR Successful completion of two (2) years of education above the high school level from an accredited college, university, business, secretarial, or technical school. OR A combination of education and experience equivalent to one (1) year of general experience. SPECIALIZED EXPERIENCE/EDUCATION GS-05:Applicants must have one year of specialized experience equivalent in difficulty and responsibility to the GS-04 grade level in the Federal service. Specialized experience for this position includes experience such as: Reviewing, researching, and processing records, accounts, applications, forms, returns, claims, or other documents to determine completeness, accuracy, and compliance with established procedures. Identifying discrepancies, errors, omissions, or inconsistent information; researching applicable records or source documents; and taking appropriate action to resolve issues. Using automated systems, databases, online research tools, or records systems to update information, correct records, and document actions taken. Applying established rules, regulations, procedures, or guidelines to process transactions and resolve routine account- or case-related issues. Analyzing information from multiple sources and initiating appropriate actions to support account maintenance, document processing, or case resolution activities. OR Successful completion of four (4) years of education above the high school level leading to a bachelor's degree, or a bachelor's or higher degree. OR A combination of education and experience equivalent to one (1) year of specialized experience. AND You must also meet the following requirement(s): MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education. For more information on qualifications please refer to OPM's Qualifications Standards.
Major DutiesAttend the local hiring event. During the hiring event, we will be making job offers on-the-spot and selected candidates will complete several pre-employment steps. Space is limited. Applicants will be seen on a first-come, first-served basis. The entire process can take about 2-3 hours to complete. Please plan accordingly. If you do not apply prior to the event, you will be asked to do so before entering the event. Applicants who are unable to attend the event will still be considered. Bring two forms of identification as shown in the Required Documents section The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Researches a variety of sources, analyzes, and initiates actions on tax issues obtaining applicable returns, schedules, and all required information for correction of accounts and records; verifies, analyzes and adjusts taxpayer accounts. Review return submitted by taxpayers for the Earned Income Tax Credit, Child Tax Credit, Additional Child Tax Credit, American Opportunity Credit and other various credits. Identifies Statue returns for expedited processing. Secures pay of taxes and filing of returns. Determines financial, levy source, adjustment and uncollectible information; advises taxpayers of appeal procedures.RequirementsProbationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Key Eligibility Requirements: U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so. Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS