About this role
· Strong hands-on experience with Cisco PCCE in enterprise environments.
· Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
· Experience with CCP REST APIs and XMPP-based integrations.
· Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
· Experience designing high availability and disaster recovery solutions.
· Familiarity with messaging systems such as Kafka or Redis.
· Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
· Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
· Proficiency with SQL Server or PostgreSQL.
· Experience working in healthcare or other regulated environments (HIPAA/PHI).
· Strong troubleshooting, communication, and documentation skills.
Nice to Have · Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms. · Familiarity with Genesys or other contact center platform migrations. · Advanced knowledge of Docker/Kubernetes (OpenShift preferred). · Scripting experience (Python, PowerShell) for automation. · Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.
• Back-End Development: Design, build, and maintain efficient, reusable, and reliable code for our server-side application • Front-End Development: Build engaging and responsive user interfaces using front-end technologies including React JS and Angular JS. • Database Management: Manage and optimize data storage solutions • AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor to enhance development efficiency and integrate AI features into applications. • System Architecture & DevOps knowledge: In-depth understanding of the entire web development process (Object Oriented programming, design patterns, development, and deployment) and DevOps practices, including CI/CD pipelines. • Performance & Troubleshooting: Troubleshoot existing scripts, perform point bug fixes, and conduct application performance tuning and resource usage optimization. • Collaboration & Agile Methodologies: Collaborate with cross-functional teams in an Agile and Scrum environment, utilizing tools like Jira and Git for project and task tracking.
5+ years of experience in Java Full stack development Experience in GenAI