About this role
• IVR Engineer
Must have skills:
• 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco). • Proficiency in VoiceXML and other IVR development tools and frameworks. • Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization. • Experience with Conversational AI projects, including intent identification and LLM development. • Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). • Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services. • Experience with database management (SQL, NoSQL). • Knowledge of telephony protocols (SIP, TDM). • Exposure to RPA tools, CRM systems, and customer service applications. • Proficiency in integrating AI solutions with RESTful APIs and external services.
Good to have skills:
• Microsoft Co-pilot