About this role
MAJOR RESPONSIBILITIES
• Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing timely assistance via phone, email, or ticketing system
• Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure smooth store operations
• System Maintenance: Perform regular updates, backups, and maintenance of computer systems and applications
• Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices
• Network Management: Monitor and maintain network connectivity to guarantee uninterrupted business processes
• User Training: Offer guidance and training to staff for effective use of IT systems
• Inventory Management: Track IT assets and maintain accurate documentation
• Security: Implement and monitor security measures to protect sensitive customer and company data
• Store Operation Support: Collaborate with store teams to ensure IT systems (POS, inventory tracking, customer service tools) function seamlessly
REQUIREMENTS & CAPABILITIES
• 1–3 years of relevant working experience in IT support or a similar role • A degree or certification in IT or a related field is preferred • Basic knowledge of computer hardware, software, and networking • Working knowledge of Active Directory (AD) for managing user accounts, access control, and directory services • Strong problem-solving and troubleshooting abilities • Good communication skills to explain technical concepts to non-technical staff • Business-level proficiency in English, especially for written and verbal communication, to coordinate with vendors, suppliers, and international teams when necessary • Familiarity with retail-specific systems like POS software is a plus