About this role
Key Responsibilities:
• Sales Leadership & Client Development
• Lead and inspire the sales team to achieve and exceed individual and team sales targets.
• Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management.
• Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates.
• Ensure the highest standard of customer service and client experience.
• Build and nurture long-term client relationships, develop VIP clients, and attract new customers.
• Support clienteling initiatives to maximize sales opportunities.
• Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution.
• Ensure professional grooming standards and adherence to brand presentation guidelines.
• Operations & Floor Management
• Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage.
• Manage in-store appearance to ensure alignment with brand standards.
• Oversee stock management, CRM, and after-sales processes to support sales and service excellence.
• Coordinate and execute store events, communication activities, and Store operations.
• Ensure proper security measures are always followed.
• Prepare and review daily sales reports with qualitative insights when required.
• Product & Merchandising
• Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training.
• Monitor market trends and provide buying recommendations to the Store Manager.
• Maintain a neat and visually appealing store environment at all times.
Requirements & Capabilities
• Minimum 3 years’ experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment.
• Fluent in English
• Leadership skills with the ability to inspire, motivate, and develop teams.
• Strong client relationship management and problem-solving abilities.
• Passionate about luxury retail, fashion, and delivering outstanding customer experiences.
• Exceptional interpersonal and communication skills.
• Tech-savvy with proficiency in MS Office and CRM systems.
• Able to work retail hours, including weekends and public holidays.