About this role
ServiceNow Manager
Role Responsibilities:
• The ServiceNow Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
• Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements
• Development of ITSM & other modules (GRC, SECOPS, ITAM, ITOM, CSM, ITBM) in ServiceNow Platform.
• Lead the design, development, and deployment of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.
• Manage and mentor a team of ServiceNow professionals, providing guidance, training, and development opportunities.
• Collaborate with business stakeholders to gather and analyze requirements, designing solutions that meet their needs.
• Oversee the integration of ServiceNow with other enterprise systems and tools.
• Develop and maintain formal documentation including policies, processes, procedures, and user guides.
• Drive continuous improvement in the use and implementation of ServiceNow to increase operational efficiency and user satisfaction.
• Always follow best development practices during support/development.
• Support other developers in their work to integrate existing systems with Service Now
• Support business process owners in configuring the platform
• Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, ITAM, ITOM CSM, ITBM, Reporting/Analytics, Custom application.
• Should be proficient to provide functional and Technical insight
• Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage
• Exposure to ITIL Framework, IT Management Tools
• Strong verbal communication skills and ability to Establish a rapport with clients and colleagues
• Strong organizational and analytical skills
• Exceptional Interpersonal Skills & Ability to work Independently and with a team Ability to flexible to stretch and learn new Technologies/process whenever necessary
• Ability to work in second shift in India when required
• Responsible for code review
• Candidate should have the ability to perform in a dynamically changing environment
• Should have prior working experience in ServiceNow tool
• Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
• Ability to work under pressure and handle crunched timelines
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
• Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.
Must-Have Certifications
• Certified Application Developer (Desired)
• Other Service-Now Certifications (Preferred)