About this role
• Candidate should have the ability to perform in a dynamically changing environment • Should have prior working experience in ServiceNow tool • Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members • Ability to work under pressure and handle crunched timelines • Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work • Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams and interface with all levels of the organization. • Must be available for shift timings between 2PM to 11PM
• The ServiceNow GDN Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond • Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements • Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. • Always follow best development practices during implementation. • Support other developers in their work to integrate existing systems with Service Now • Support business process owners in configuring the platform • Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application. • Should be proficient to provide functional and Technical insight • Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage • Exposure to ITIL Framework, IT Management Tools • Strong verbal communication skills and ability to Establish a rapport with clients and colleagues • Strong organizational and analytical skills • Exceptional Interpersonal Skills & Ability to work Independently and with a team • Ability to flexible to stretch and learn new Technologies/process whenever necessary • Must be available for shift timings between 2PM to 11PM
Must-Have Certifications
• Certified System Administrator (Mandatory)
• CIS (Certified Implementation specialist (Preferred)
• ITIL Certifications (desired)
• Scrum master (Preferred)
Experience & Background
• B-Tech/BCA/MCA/MBA
• 7+ years of IT industry experience