About this role
Roles & responsibilities Manage and maintain production environments supporting Audit applications, ensuring high availability, stability, and performance Establish, document, and continuously improve support and operational processes, ensuring offshore teams adhere strictly to defined procedures Lead and manage Support and Operations teams responsible for applications such as KPMG Clara Workflow, KPMG Clara for Clients, and KPMG Quality & Compliance Evaluation Ensure timely resolution of incidents and service requests, meeting defined SLAs and operational KPIs Work closely with Application Support, Business Support, Platform Operations, Deployment, and Engineering teams to drive shared objectives Act as the technical lead for infrastructure and platform‑related issues, providing expert guidance and hands‑on problem resolution Ensure production environments comply with all operational policies, security standards, and governance requirements Oversee and validate post‑deployment activities following weekly releases to ensure operational continuity and compliance Coordinate with platform and infrastructure teams to maintain server health, apply patches, and remediate vulnerabilities Utilize hands‑on expertise in Microsoft Azure services to support and optimize cloud‑based production systems Leverage Azure Application Insights and monitoring tools to proactively identify, analyze, and resolve system issues Use SQL skills for data analysis, troubleshooting, and operational investigations Maintain strong working relationships with global platform operations, engineering, deployment, and application/business support teams Provide regular status updates and operational insights to leadership in alignment with goals set by the Head of Audit Application Support and Operations Foster team development through mentoring, performance management, and professional leadership Participate in firm‑wide meetings, workshops, and external conferences to stay current with emerging trends and best practices in Support and Operations
Roles & responsibilities Manage and maintain production environments supporting Audit applications, ensuring high availability, stability, and performance Establish, document, and continuously improve support and operational processes, ensuring offshore teams adhere strictly to defined procedures Lead and manage Support and Operations teams responsible for applications such as KPMG Clara Workflow, KPMG Clara for Clients, and KPMG Quality & Compliance Evaluation Ensure timely resolution of incidents and service requests, meeting defined SLAs and operational KPIs Work closely with Application Support, Business Support, Platform Operations, Deployment, and Engineering teams to drive shared objectives Act as the technical lead for infrastructure and platform‑related issues, providing expert guidance and hands‑on problem resolution Ensure production environments comply with all operational policies, security standards, and governance requirements Oversee and validate post‑deployment activities following weekly releases to ensure operational continuity and compliance Coordinate with platform and infrastructure teams to maintain server health, apply patches, and remediate vulnerabilities Utilize hands‑on expertise in Microsoft Azure services to support and optimize cloud‑based production systems Leverage Azure Application Insights and monitoring tools to proactively identify, analyze, and resolve system issues Use SQL skills for data analysis, troubleshooting, and operational investigations Maintain strong working relationships with global platform operations, engineering, deployment, and application/business support teams Provide regular status updates and operational insights to leadership in alignment with goals set by the Head of Audit Application Support and Operations Foster team development through mentoring, performance management, and professional leadership Participate in firm‑wide meetings, workshops, and external conferences to stay current with emerging trends and best practices in Support and Operations
This role is for you if you have the below Educational qualifications Bachelor's degree in Computer Science Work experience 8+ Years of Experience