About this role
Managed Services ServiceNow Techno Functional Role - Assistant Manager
Skills : ITSM, CMDB, ITOM, GRC
CMDB-ITOM-GRC Functional Responsibilities
• Understand and document CMDB data model, CI classes, and relationships • Support CSDM adoption and service modeling initiatives • Work with stakeholders to define: • Business Applications • Application Services • Technical Services
Ensure CMDB supports impact analysis, change, and service visibility
• Gather requirements for ITOM capabilities like: • Discovery • Service Mapping • Event Management
• Work with infra teams to document: • Data sources (cloud, monitoring tools, SCCM, etc.)
Support integration use cases and process alignment with operations Business Analyst Responsibilities
• Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams • Translate requirements into user stories, acceptance criteria, and functional design documents • Document user stories, acceptance criteria, process flows, and functional specifications • Partner with developers during design and build phases • Support UAT planning, execution, and defect management • Drive stakeholder communication, action tracking, and dependency management • Support go-live and hypercare activities
Degree - B.E. Good to have : ServiceNow Certified System Administrator (CSA) ITIL v4 Certification ServiceNow CIS (ITSM / CMDB / ITOM)