About this role
Job Title: ServiceNow Technical Lead
Location: Bengaluru, India
Role Overview
The ServiceNow Technical Lead will be responsible for leading a team in delivering both out-of-the-box/new custom-configured solutions and system integrations on the ServiceNow platform. This role combines hands-on technical delivery with strategic leadership, ensuring operational support and platform evolution align with business needs.
Key Responsibilities Technical Leadership
• Lead the end-to-end technical delivery of ServiceNow projects, including scoping, designing and documenting technical specifications, estimating, development, and implementation. • Troubleshoot complex platform issues and provide scalable solutions. • Define, maintain, and ensure compliance with architectural, coding, and configurations standards and best practices for ServiceNow configurations, customizations, and maintaining the platform. • Guide the design and delivery of technical integrations between ServiceNow and enterprise systems. • Stay current with ServiceNow upgrades and new features to ensure platform optimization. • Provide technical guidance and mentorship to ServiceNow developers. • Coordinate with solution architects, business analysts, project managers, scrum masters, and project sponsors to ensure alignment between technical delivery and business objectives. • Oversee platform stability, usability, and performance across production and non-production environments.
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Required Skills & Qualifications Technical Expertise
• 7-10 years of hands-on experience with ServiceNow modules including ITOM, ITSM, CSM, IRM, TPSM, and Agile. • Proficiency in designing and implementing ServiceNow solutions using industry best practices. • Experience with scoped application builds, integrations, upgrades, and delivering to project schedule. • Strong understanding of ITIL frameworks and process automation.
Leadership & Communication
• Proven ability to lead teams and manage multiple priorities in a fast-paced environment. • Excellent communication and presentation skills, with the ability to translate business requirements into technical solutions. • Critical thinking and pragmatic decision-making to optimize platform architecture and delivery.
Preferred Certifications
• ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist (CIS) in ITSM, HRSD, IRM • Certified Application Developer (CAD)
Job Title: ServiceNow Technical Lead Location: Bengaluru, India Role Overview The ServiceNow Technical Lead will be responsible for leading a team in delivering both out-of-the-box/new custom-configured solutions and system integrations on the ServiceNow platform. This role combines hands-on technical delivery with strategic leadership, ensuring operational support and platform evolution align with business needs. Key Responsibilities Technical Leadership
• Lead the end-to-end technical delivery of ServiceNow projects, including scoping, designing and documenting technical specifications, estimating, development, and implementation. • Troubleshoot complex platform issues and provide scalable solutions. • Define, maintain, and ensure compliance with architectural, coding, and configurations standards and best practices for ServiceNow configurations, customizations, and maintaining the platform. • Guide the design and delivery of technical integrations between ServiceNow and enterprise systems. • Stay current with ServiceNow upgrades and new features to ensure platform optimization. • Provide technical guidance and mentorship to ServiceNow developers. • Coordinate with solution architects, business analysts, project managers, scrum masters, and project sponsors to ensure alignment between technical delivery and business objectives. • Oversee platform stability, usability, and performance across production and non-production environments.
• Required Skills & Qualifications Technical Expertise
• 7-10 years of hands-on experience with ServiceNow modules including ITOM, ITSM, CSM, IRM, TPSM, and Agile. • Proficiency in designing and implementing ServiceNow solutions using industry best practices. • Experience with scoped application builds, integrations, upgrades, and delivering to project schedule. • Strong understanding of ITIL frameworks and process automation. Leadership & Communication
• Proven ability to lead teams and manage multiple priorities in a fast-paced environment. • Excellent communication and presentation skills, with the ability to translate business requirements into technical solutions. • Critical thinking and pragmatic decision-making to optimize platform architecture and delivery. Preferred Certifications
• ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist (CIS) in ITSM, HRSD, IRM • Certified Application Developer (CAD)
Job Title: ServiceNow Technical Lead Location: Bengaluru, India Role Overview The ServiceNow Technical Lead will be responsible for leading a team in delivering both out-of-the-box/new custom-configured solutions and system integrations on the ServiceNow platform. This role combines hands-on technical delivery with strategic leadership, ensuring operational support and platform evolution align with business needs. Key Responsibilities Technical Leadership
• Lead the end-to-end technical delivery of ServiceNow projects, including scoping, designing and documenting technical specifications, estimating, development, and implementation. • Troubleshoot complex platform issues and provide scalable solutions. • Define, maintain, and ensure compliance with architectural, coding, and configurations standards and best practices for ServiceNow configurations, customizations, and maintaining the platform. • Guide the design and delivery of technical integrations between ServiceNow and enterprise systems. • Stay current with ServiceNow upgrades and new features to ensure platform optimization. • Provide technical guidance and mentorship to ServiceNow developers. • Coordinate with solution architects, business analysts, project managers, scrum masters, and project sponsors to ensure alignment between technical delivery and business objectives. • Oversee platform stability, usability, and performance across production and non-production environments. Required Skills & Qualifications Technical Expertise
• 7-10 years of hands-on experience with ServiceNow modules including ITOM, ITSM, CSM, IRM, TPSM, and Agile. • Proficiency in designing and implementing ServiceNow solutions using industry best practices. • Experience with scoped application builds, integrations, upgrades, and delivering to project schedule. • Strong understanding of ITIL frameworks and process automation. Leadership & Communication
• Proven ability to lead teams and manage multiple priorities in a fast-paced environment. • Excellent communication and presentation skills, with the ability to translate business requirements into technical solutions. • Critical thinking and pragmatic decision-making to optimize platform architecture and delivery. Preferred Certifications
• ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist (CIS) in ITSM, HRSD, IRM • Certified Application Developer (CAD)