About this role
Servicenow Consultant
Key Responsibilities 1. CSDM Implementation & Planning • Plan and execute end-to-end CSDM implementation using the CSDM 5 framework • Assess current CMDB and partially implemented CSDM artifacts and redesign to align with standard CSDM model • Work closely with the client to drive framework adoption through the year 2. CMDB & Application Services Expertise • Strong understanding of Business Applications, Application Services, and CMDB relationships • Guide migration from heavily customized Business Applications to standardized Application Service modeling • Identify out-of-the-box (OOB) fields vs. existing custom fields and advise which can be retired • Design and validate correct service and relationship hierarchy 3. Tool-Level / Backend Knowledge (Non‑Developer) • Deep familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities • Ability to explain available fields, data structures, and relationships within the platform • Translate functional CSDM requirements into clear build instructions for developers • Partner with developers for actual configuration/builds (not expected to code extensively) 4. Operational Ownership • Act as the primary CSDM point of contact for the client • Support day-to-day design decisions and ongoing refinement • Provide continuity and backup knowledge beyond implementation Required Skill Set / Experience • Prior hands-on CSDM implementation experience (at least one implementation preferred) • Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred • Strong CMDB fundamentals: data modeling, relationships, service mapping concepts • Ability to operate as a functional–technical bridge between the business and developers • ServiceNow platform knowledge beyond UI-level administration What This Role Is NOT • Not a pure ServiceNow developer • Not limited to CMDB operational tickets or MID server support • Not a part-time or shared resource
B-Tech/BCA/MCA
• Prior hands-on CSDM implementation experience (at least one implementation preferred) • Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred Certified Application Developer (Desired) Other Service-Now Certifications (Preferred)