About this role
Roles & responsibilities Support the management and maintenance of production environments hosting Audit applications, ensuring availability, stability, and performance Contribute to the creation, update, and adherence of support and operational process documentation, following established standards and procedures Perform day‑to‑day support and operations activities for Audit applications such as KPMG Clara Workflow, KPMG Clara for Clients, and Quality & Compliance Evaluation Resolve incidents and service requests within defined SLAs, escalating appropriately when required Act as a technical support lead at the team level for infrastructure and platform issues, assisting in diagnosis and resolution Ensure production environments comply with defined operational policies, security controls, and governance requirements