About this role
• Good knowledge of L2/L3 EUC troubleshooting
• Ensuring that all processes used by the IT ServiceDesk team are documented, consistently audited, and regularly improved.
• Knowledge of IT Asset management
• Basic knowledge of IT infrastructure
• End user knowledge of VC
Responsible for all day-to-day IT operational activities. Responsible for end-to-end IT incident management and request fulfilment workflow including monitoring and tracking of tickets. AV support
Any graduate or equivalent skills.