About this role
Are you a people-first leader who thrives in fast-paced, performance-driven environments? We’re looking for a dynamic Operations Leader to drive excellence, inspire teams, and elevate customer experience within a high-growth BPO setting.
This is an opportunity to step into a high-impact role where your leadership directly shapes performance, culture, and client success.
What You’ll Do
• Lead end-to-end team operations including workforce planning, onboarding, coaching, and retention • Drive performance by setting clear goals and aligning execution with business and client objectives • Champion operational excellence by ensuring compliance with internal standards and regulatory requirements • Maintain strong on-the-floor presence-coaching in real time, removing roadblocks, and energizing teams • Analyze performance and quality metrics, delivering actionable insights and targeted coaching • Foster a culture of accountability, engagement, and continuous improvement • Effectively cascade updates, priorities, and changes across all levels • Act as a role model promoting collaboration, ownership, and an inclusive work environment
What We’re Looking For
• At least 3 years of leadership experience in a BPO or contact center environment • Proven track record in managing performance within a metrics-driven operation • Strong coaching, communication, and stakeholder management skills • Ability to balance business results with people development and engagement • A proactive, solutions-oriented mindset with a passion for continuous improvement
What You’ll Do
• Lead end-to-end team operations including workforce planning, onboarding, coaching, and retention • Drive performance by setting clear goals and aligning execution with business and client objectives • Champion operational excellence by ensuring compliance with internal standards and regulatory requirements • Maintain strong on-the-floor presence-coaching in real time, removing roadblocks, and energizing teams • Analyze performance and quality metrics, delivering actionable insights and targeted coaching • Foster a culture of accountability, engagement, and continuous improvement • Effectively cascade updates, priorities, and changes across all levels • Act as a role model promoting collaboration, ownership, and an inclusive work environment
What We’re Looking For
• At least 3 years of leadership experience in a BPO or contact center environment • Proven track record in managing performance within a metrics-driven operation • Strong coaching, communication, and stakeholder management skills • Ability to balance business results with people development and engagement • A proactive, solutions-oriented mindset with a passion for continuous improvement