About this role
• Expand business footprint with existing clients. • Align Company short- and long-term strategies with client to maintain and expand revenue. • Oversee all contract renewals and negotiations • Present Company solutions based on understanding of client's business issues. • Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business. • Work with internal teams to structure value proposition to clients. • Lead negotiations to ensure Company best interests from a business issue and legal perspective. • Provide leadership and support in crafting client proposals. • Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals. • Meet with sales leadership to craft personal development strategy on a regular basis. • Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives. • Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties. • Knowledge, understanding, and compliance with company policies and procedures. • Participation in Company Programs must meet minimum performance standards. • Accountable for all decisions, actions, and directives with respect to job responsibilities. • Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination. • Follow up in a timely manner to ensure customer satisfaction. • Provide feedback to management concerning possible problems or areas of improvement. • Make recommendations to implement improved processes.
• Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates