About this role
Job Description: The Incident Management Analyst is primarily responsible for troubleshooting and problem resolution for the Alorica network and system infrastructure. The IM is responsible for making critical decisions to support business needs and limit impact to Clients during service interruptions. The IM must be able to lead an outage bridge by controlling the inputs from key technical resources, effectively and accurately communicating situational status and ensuring that follow up actions are recorded and assigned. The IM is challenged to master complex technical concepts and attain the technical skills required to be successful in a continually evolving environment.