About this role
Passionate about English?
Apply as our Trainer! No experience required. English Teachers/Customer Service Representatives/Call Center Agents/Technical Support Representatives are welcome to apply
Responsibilities
• Conduct Language Skills Support Training, Accent Neutralization, and other communication-related training programs as part of new hire onboarding across various accounts. • Design, enhance, and facilitate additional training programs aligned with our internal University curriculum, focusing on leadership development and communication tools. • Evaluate the language proficiency of employees who require further language support and provide targeted coaching and training. • Develop and implement action plans for continuous language development based on performance and operational needs. • Organize and deliver structured language support sessions aimed at improving English communication and fluency. • Participate in voice assessments during the recruitment process and provide feedback on candidates’ communication skills. • Work closely with Operations Management to ensure consistent use of the English language across the call floor. • Support and help manage Language Incentive Programs, ensuring alignment with performance goals and language standards.
• Must be college-level or a Senior High School graduate (SHS graduates are welcome to apply). • Strong English communication skills (both verbal and written) are a must. • Prior experience as an ESL/English teacher, virtual assistant, or within the academe is an advantage. • Call center/BPO experience is not required. • Computer-literate; must be proficient in Microsoft Office tools (Word, PowerPoint, Excel, Outlook). • Strong presentation, instructional, and research skills