About this role
Market Range: 04 Hiring Salary: $18.00/Hourly THIS POSITION IS LOCATED IN KNOXVILLE, TN The Medical Administrative Assistant 1 provides front-office support for the University Family Physicians practice within The Department of Family Medicine. This position provides patient scheduling, patient registration, insurance verification, and collecting patient co-pays and account balances.
• Answers the appointment line and assists patients with scheduling appointments. • Performs patient registration/check-ins, patient collections, insurance and demographic verifications. • Prepares and mails new patient applications. • Completes PCP change forms when necessary, during the check-in process. • Answers phone calls and routes calls and messages through EMR. • Schedules interpreters for hearing-impaired patients. • Communicates with patients regarding their appointments and wait times. • Maintains cleanliness of front office space and waiting rooms. • Performs other related duties as assigned.
EDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED) EXPERIENCE: Two (2) years of customer service or administrative experience; OR an Associate’s Degree in lieu of experience. KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent interpersonal and communication skills. • Ability to multi-task in a busy work environment. • Excellent computer skills. • Knowledge and ability to work in Microsoft Office. WORK SCHEDULE: This position may occasionally be required to work evenings.