About this role
• All account Maintenances/ discrepancies /reversals and follow ups with branches and other departments. • Raising SRs for all kind of queries/issues and CC RMs in all emails (where SR applicable). • Investigation issues related to inward and outward payments and follow ups. • Checking and following daily financial transactions in the Queue . • After sales trxn (AST) for BB clients such as loan closure/early settlement etc. • TTs processing, completion of TTs, cheque books, statements and follow ups. • FDs, Business Online and request related to /follow ups. • WPS registration & Salaries and follow ups. • Checking and following daily inward report. • CSRs to work as backup in case assigned CSR is on leave or unavailable due to any reason. • RMs are requested to attend urgent matters with other departments and CC- CSRs to follow up. • Attending to and assisting customers.