About this role
• Update supplier’s information in ERP and Legacy system. • Follow up and error resolution in all electronic payment rejections • Provide metrics such as volume, issues, backlog, etc. • High Level of accuracy • Communicating globally with vendors, internal customers or AP/Finance and Purchasing teams from all the regions and all the SBGs as required to ensure accurate and timely resolution of all queries received managing dispute resolutions • Providing expert advice to resolve incoming queries, regarding Purchasing, AP, Finance, and related matters, either by phone or email • Preparing reports SOX • Performing quality controls • Checking vendors status • Responsibility to validate supplier’s information. • Responsibility to research and analyze data under different perspective. • Projects oriented tasks with heavy internal customer interface, requiring considerable coordination, and follow through to meet time sensitive requirements. In addition, performs other tasks that may be more complex in nature, such as reviewing and compiling information for reports, departmental projects or presentations for internal leadership, co-workers, internal and external customers, and other teams across the company. • Responsible for continuous innovation activities as a key to offer productivity. Position requires the ability to influence key stakeholders to facilitate activities, excellent organization skills and attention to detail • Contribute to achieving successful audit compliance. • Commitment to Deadlines • Timely escalation or resolution of VM issues to the appropriate focal points. • Provide exceptional Customer Service and establish effective relationships with external suppliers and internal business customers such as Buyers, Managers, Controllers, and Banks. • Perform banking data validation process for new suppliers and existing vendors requesting updates under bank data, in compliance with the fraud risk prevention controls stablished by Finance leadership team
Key Success Factors: (Specific expectations during next 6 - 18 months
• High level of accuracy and minimal backlog of requests • Solid knowledge in the Procure to Pay process • Clear understanding of Corporate and Business Policies and Procedures • Positive feedback from both internal and external Customers on customer satisfaction • Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks Attributes/Skills Required/Sought:
• Strong Customer Focus • Excellent Problem-Solving Skills • Managing dispute resolutions • Multidisciplinary professional • Ability to deal effectively with customers • Strong financial partnering skills • Accuracy and speed in data matching • The ability to perform with minimal supervision and work under pressure • Strong Organizational and time management skills to prioritize tasks to meet deadlines • Position requires a high degree of accuracy, discretion, confidentiality, diplomacy, excellent telephone etiquette, & excellent organizational and planning skills. • Communicating with vendors, internal customers or AP teams from the Global Finance Center as required to ensure accurate and timely resolution of all queries received • Ability to handle complex and sensitive customer accounts • Providing expert advice to resolve incoming queries, regarding accounts payable and related matters, either by phone or email • English at 85% Portuguese at 90% • Ability to work with culturally diverse teams • Requires excellent written and verbal communications skills. Ability to identify and solve a variety of problems, to face situations where is precise to act with great tact and diplomacy to surpass adverse attitudes. • The ability to work in a fast-paced environment, handle multiple tasks, and identify work priorities • Must be assertive, self-motivated, organized, resourceful, team oriented, results oriented and able to handle change and conflict. Must be capable of assuming leadership role in a variety of activities and able to work flexible hours. • Must have the ability to drive change and collaborate with others, including virtual, global teams, to reach desired goals.
Experience/Education Required/Sought:
• Minimum 1 year experience in the Procurement to pay area. • Work experience with Oracle/SAP Accounts Payable, Procurement or Finance module • Language English, additional language is a plus • Basic to Intermediate knowledge of Microsoft Office Suite such as Outlook, Excel, and Word • Professional Degree in finance related area. Masters is a plus.