About this role
Key Responsibilities
1. Operations Management
• Plan, coordinate, and monitor FTL shipments from origin to destination.
• Ensure timely placement and movement of vehicles as per customer requirements.
• Track shipments and proactively resolve delays or disruptions.
• Maintain daily MIS reports and operational dashboards.
2. Vendor & Fleet Management
• Identify, onboard, and manage transport vendors and fleet operators.
• Negotiate freight rates and ensure cost efficiency.
• Monitor vendor performance and compliance with SLAs.
• Ensure vehicle availability based on demand forecasts.
3. Customer Coordination
• Serve as a point of contact for clients regarding FTL shipments.
• Understand customer requirements and provide logistics solutions.
• Handle escalations and ensure timely issue resolution.
• Maintain high service quality and customer satisfaction levels.
4. Documentation & Compliance
• Ensure proper documentation (LR, POD, e-way bills, invoices, etc.).
• Ensure compliance with transportation regulations, safety standards, and company policies.
• Maintain accurate records of shipments and billing data.
5. Cost & Budget Control
• Optimize routing and load planning to reduce transportation costs.
• Monitor freight costs and identify cost-saving opportunities.
• Ensure billing accuracy and timely invoicing.
6. Technology & Tracking
• Work with TMS (Transport Management System) for operations tracking.
• Use GPS and tracking tools for real-time shipment visibility.
• Generate performance reports and analytics.
7. Team Coordination
• Coordinate with warehouse teams, dispatch, and planning teams.
• Guide and support junior team members (if in managerial role).
Key Skills & Competencies
• Strong knowledge of FTL transportation and logistics operations
• Vendor negotiation and management skills
• Good communication and stakeholder management
• Analytical and problem-solving ability
• Familiarity with TMS, GPS tracking systems, and MS Excel
• Ability to work in a fast-paced and dynamic environment
Qualifications
• Graduate / Postgraduate in Logistics, Supply Chain, Business Administration, or related field
• Certifications in Logistics/Supply Chain (preferred)
Experience
• Executive: 2–5 years in logistics/FTL operations
• Manager: 5–10 years in FTL / transportation operations
Key Performance Indicators (KPIs)
• On-time vehicle placement and delivery
• Freight cost optimization
• Vendor performance metrics
• Shipment tracking accuracy
• Customer satisfaction levels
• Reduction in transit delays and claims
Work Conditions
• May require working in shifts or extended hours
• On-call support for operational issues