About this role
Job Description
Job Summary
Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.
Job Duties
• Schedules high-quality member appointments daily to meet departmental goals. • Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. • Provides basic support and guidance to members with empathy and professionalism. • Participates in ongoing training sessions to enhance service quality and knowledge.
Job Qualifications
REQUIRED QUALIFICATIONS:
• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. • High attention to detail and ability to follow member interaction scripting. • Flexible and adaptive to changing priorities and workflows. • Compassionate and service oriented. • Bilingual (English and at least one additional language, as required). • Strong verbal and written communication skills.
PREFERRED QUALIFICATIONS:
• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.