About this role
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
• Primary interface of onsemi to external customers and vise versa. • Provide customer satisfaction in processing customer orders. • Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner. • Independently answer correspondence, manage meeting with customers, and handle complaints and requests. • Comply with Customer Service business rules, techniques, and protocols.
• Bachelor’s Degree in Business Management and or any Engineering related course. • Knowledge on basic semiconductor processes and terminologies is an advantage. • Willing to work on night and rotating shift schedule. • Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. • Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken. • Knowledge in Salesforce CRM tool is an advantage.