About this role
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
• Primary interface of onsemi to external customers and vise versa. • Provide customer satisfaction in processing customer orders. • Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner. • Independently answer correspondence and handle complaints and requests. • Comply with Customer Service business rules, techniques, and protocols.
• Provide tactical support for Sales and Marketing team. • Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools. • Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities. • Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities. • Provide customer satisfaction in order management to maximize both the company and customer revenue. • Run reports using available tools and analyze the data in order to make decision and or identify trends. • Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues. • Drive closure of exceptional requests. • Respond to customer complaints, requests, and inquiries in a professional and timely manner. • Comply with Customer Service business rules, techniques, and protocols.
• Bachelor’s Degree in Business Management and or any Engineering related course. • Knowledge on basic semiconductor processes and terminologies is an advantage. • Willing to work on rotating shift schedule (12:00pm-9:00pm and 9:00pm-6:00am). • Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. • Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken. • Knowledge in Salesforce CRM tool is an advantage.