About this role
The Senior Business Analyst/Customer Technology is an individual contributor within the Customer Technology Support (CTS) department of Southwest Gas Corporation (SWG). This functional role spans across customer technology platforms and operations, serving as a strategic liaison between business units, technology teams, and external vendors. It is responsible for analyzing data and business processes, supporting training efforts, and providing functional technology support across meter-to-cash operations—including cash receipting, credit and collections, billing, and self-service channels.