About this role
Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.
Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market
WILLIAMS-SONOMA INDIA JOB DESCRIPTION __________________________________________________________________________________________
Work Location : Pune, India Job Title : Lead Software Engineer, SRE, Order Management Systems Business Unit : WSI Corporate Technology, Pune
Overview of the Role
The Lead Software Engineer, SRE – Order Management Systems is responsible for ensuring the availability, performance, scalability, and reliability of mission-critical Order Management platforms. This role blends deep technical expertise with Site Reliability Engineering principles to support and enhance IBM Sterling OMS, microservices-based architectures, and complex supply chain integrations.
Key Responsibilities
• Ensure high availability and reliability of critical systems including Order Management Systems (OMS), Drop Ship, microservices, and supply chain integrations. • Provide technical guidance on IBM Sterling Order Management solutions and new order fulfillment features. • Collaborate with Care Center associates to improve order capture, management, and tracking processes. • Design solutions using AngularJS and backend microservices technologies. • Reduce technical debt through SQL tuning, code reviews, and configuration optimization. • Develop observability using OpenSearch, AppDynamics, Grafana, Prometheus, and New Relic. • Lead incident response, root cause analysis, and preventive actions. • Define SLIs, SLOs, and error budgets aligned to business goals. • Mentor engineers and build subject matter expertise.
About Us
Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the most recognized and loved brands in home furnishings, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow, and Mark and Graham. We operate retail stores globally and serve customers through our stores, catalogs, and online platforms worldwide. Williams-Sonoma has established a technology center in Pune, India to strengthen its global technology capabilities. The India Technology Center drives innovation across e-commerce, supply chain, and customer experience platforms by leveraging advanced technologies such as AI, data analytics, and machine learning, playing a key role in the company’s continued global growth and competitive leadership.