About this role
The Technology Resilience & Disaster Recovery Coordinator plays a key role in supporting the design, implementation, and ongoing assurance of initiatives that strengthen the organisation’s technology resilience. This mid-level position is focused on ensuring that critical systems, applications, and infrastructure are robust, capable of withstanding disruption, and able to recover effectively across a range of recovery scenarios. The Role
• Provide subject matter expertise on infrastructure resilience and recovery methodologies, considering resiliency best practice and industry standards. • Contribute to the development and execution of the organisation’s technology resilience strategy and roadmap, ensuring alignment with overarching resilience objectives.
• Support business and IT stakeholders in incorporating resilience considerations into both existing and new technology solutions. • Ensure all required resiliency control standards are embedded and adhered to across design, testing and reporting activities. • Perform resilience assessments of Core Services and Business Applications across cloud and on-premises environments. • Evaluate that technologies have appropriate recovery solutions in place and that Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) can successfully be achieved through disaster recovery testing. • Contribute to the development and maintenance of technology resilience plans to ensure the availability of IT infrastructure and applications during disruptions or disasters. • Support the design and implementation of disaster recovery procedures for critical IT systems and applications. • Assist with regular risk assessments to identify potential threats to IT infrastructure and help develop mitigation plans. • Participate in regular testing of IT resilience plans to ensure their effectiveness, accuracy, and compliance with regulatory and/or contractual requirements. • Track resilience metrics and compliance across the organization, and prepare regular reports for management, stakeholders and auditors. • Collaborate with teams across the organization to promote a culture of resilience and encourage adoption of resilience best practices. • Collaborate with Operational Resilience, Business Continuity, Incident Management and Crisis Management teams to build an integrated, proactive and resilient organization. • Ensure compliance with relevant industry standards and regulations and, such as ISO 22301, ISO 27001, and GDPR, UK Op Res, DORA etc.
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The Requirements
• 3+ years of experience in disaster recovery or technology resilience roles. • Experience of designing, organising, leading and reporting on disaster recovery tests. • Strong project management skills, especially in relation to planning and executing technical disaster recovery exercises. • Experience in implementing and monitoring frameworks and controls to support technology resilience. • Experience in engaging stakeholders and collaborating with teams to ensure full commitment to technology resilience initiatives. • Strong knowledge of IT infrastructure, applications and cloud computing. • Understand system interdependencies and behaviour during recovery scenarios. • Strong analytical and problem-solving abilities. • Familiarity with industry standards and frameworks e.g. ISO 22301, ITIL, NIST etc. • Excellent verbal and written communication skills. • Ability to build strong professional relationships at all levels of the organisation WTW is an Equal Opportunity Employer