About this role
Principal Duties and Responsibilities Operational Delivery
• Processing payment requests in compliance with financial policies and procedures • Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system • Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed SLA • Prompt escalations of identified discrepancies to front end team • Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system • Managing document & backup requests from the customers within agreed timelines • Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries • Ensure adherence to Group policies and procedures & Willis Insurance Essentials • Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators • Proactively support key initiatives that have been delivered to implement change • Participate and contribute in team huddles & team meetings
Required Qualifications, Skills, Knowledge, and Experience Qualifications:
• Minimum Bachelor’s degree required (Open to all streams) Skills:
• Japanese Language Proficiency Requirement: N3 to N1 • Sound communication skills - Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders • Good understanding of account receivable and payable processes • High degree of accuracy and attention to detail • Ability to learn new processes and systems • Ability to switch & prioritise multiple tasks as per requirement • Proficiency in MS Office Applications Experience:
• Experience in relevant industry preferred (2-4 years in finance)
WTW is an Equal Opportunity Employer